Customer Support Representative - Cape Town

Responsibilities:

Site Surveys: Evaluate the customer’s on-site requirements in terms of crane capacity, additional transport, rigging and equipment.

Quotations: Formalizing the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format.

Documentation: Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e. credit applications, vendor applications etc.

Client Relationship Development & Management:

Source new business opportunities;
Manage existing client base;
Coordinate price and/or discount negotiations as deemed appropriate;
Ensure that client dissatisfactions and complaints are formally addressed and resolved;
Ensure customer’s account is within payment terms;
Engage with customer if account is overdue on payment;
In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues.
Timeous coordination of all billing .
Branch administration support with all month end requirements.

Administration:

Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation.
Ensure all Hire Agreements are signed and the office order is received
Ensure that the money is banked before the hire occurs, for all cash clients
Resolve queries relating to invoices, log sheets and clients general queries.
Daily sales report update and balancing with cranes utilization report at month end.

Ad hoc: