Customer Support Representative Secunda - Secunda
CSG Resourcing Ltd
We are urgently searching for a Customer Support Representative to work in Secunda. It is crane hire. It is Engineering Construction Industry. The main purpose of the job is to grow the company's market share by securing relationships with clients and in so doing generate company revenues. Reporting to the National Sales Manager. Site Surveys: Evaluate the customer's on-site requirements in terms of crane capacity, additional transport, rigging and equipment. Quotations: Formalising the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format. Documentation: Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e. credit applications, vendor applications etc. Client Relationship Development & Management: Source new business opportunities; Manage existing client base; Coordinate price and/or discount negotiations as deemed appropriate; Ensure that client dissatisfactions and complaints are formally addressed and resolved; Ensure customer's account is within payment terms; Engage with customer if account is overdue on payment; In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues. Timeous coordination of all billing . Branch administration support with all month end requirements. Administration Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation. Ensure all Hire Agreements are signed and the office order is received Ensure that the money is banked before the hire occurs, for all cash clients Resolve queries relating to invoices, log sheets and clients general queries. Daily sales report update and balancing with cranes utilization report at month end. Ad hoc Extensive travel and flexibility to work outside of standard office hours Standby on weekends Support other role functions Key Stakeholders Customers, Contractors Sales Team, Operations, Workshop, Logistics Finance Dimensions Profit & Turnover targets as per regional budgets Regional cover assigned Grade 12 or equivalent Qualification in Sales A minimum of 3 years in the same / a similar environment Knowledge of the mobile crane hire industry Key Competencies/Skills Must be trustworthy and ethical. Above average computer proficiency Financial Acumen Negotiation skills Cold calling Work independently Working knowledge of crane operations Accurate interpretation of crane capacity charts and site requirement Must be sales driven and customer orientated. Neg.
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