Description QUALIFICATION: Appointment based on experience & potential to do the job REQUIRED EXPERIENCE Previous experience as a data capturer would be advantageous Customer care essential SKILLS: Typing (a competency test will be administered) Computer Literacy (MS Excel) Data capturing Excellent communication, both with external as well as internal customers REQUIRED ATTUTUDE: Speed and accuracy are prerequisites Excellent time-keeping & time management Excellent work attendance KEY RESPONSIBILITIES & DUTIES : Sorting all waybills into pre-agreed format, to ensure that they are sent to the correct destination, together with the printed manifest. Capturing all waybills timeously and accurately, ensuring waybill number, destination and cash collects are recorded correctly. Clearing waybills, daily, left in the system. Checking customer statements, ensuring they are delivered in time and a receipt is obtained. Answering customer queries on rates and waybills. Dealing with customers in a confident, polite and concerned way.
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