Reference: JHB001890-Laka-1 We are seeking an Expert ServiceNow Developer specializing in Reporting and AI to join our innovative IT Hub in South Africa. The ideal candidate will leverage their extensive ServiceNow and JavaScript experience to develop and manage advanced analytics and reports, collaborating with global stakeholders to deliver high-quality solutions. This role offers the opportunity to work in an agile, international environment and contribute to cutting-edge IT projects. ESSENTIAL SKILLS REQUIREMENTS: - Practical knowledge in one or more of the following: - ServiceNow development (UI Builder, Flows, Performance Analytics, Reporting, Platform Analytics, Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience with willingness to learn ServiceNow development - Service Management, ITIL - Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS : - IT Experience (not mandatory) - German Speaking (not mandatory) - Willingness to work in an international team - Passion for technology - Smart mind, willing to learn new things on the go - Ability to work as part of an Agile team, interdependent as well as independently - Ability to deliver quality work on time - Ownership and responsibility - Self-motivated with autonomous working style - Willingness to travel internationally as required - Positive can-do attitude - High proficiency in English; German is a plus - Strong interpersonal skills, including intercultural understanding - Ability to work under pressure and be resilient - Self-starter QUALIFICATIONS/EXPERIENCE NEEDED FOR THE ROLE: - Completed university degree in computer science, business intelligence, or similar field. - Experience in ServiceNow development preferred - Sound knowledge of JavaScript, ideally also JellyScript - ITIL Certification advantageous - Minimum 8 years working experience in IT Service Management ROLE AND RESPONSIBILITIES : - Develop analytics and reports on ServiceNow platform - Collaborate with stakeholders to deliver required reports - Govern reporting developments using ServiceNow expertise - Test and deploy solutions using agile methodologies - No on-call duty required at this point
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