Digital Transformation Manager Cape Town - Cape Town Region
Believe Resourcing PTY Ltd
About our Client: Our client is a leading global provider specialising in data analytics and digital solutions, offering comprehensive services across diverse industries. Operating worldwide, they are dedicated to fostering innovation and efficiency, empowering clients to unlock new opportunities and reach their full potential. About the Role: This is a business and client-facing role ensuring seamless Digital Transformation Manager. The Digital Transformation Manager will drive business growth and create value through IT interventions, while managing relationships with business client IT teams. Essential Functions: End-to-end owner of key accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence and ongoing projects with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews and new business growth calls; Business Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements and control operational costs; Compliance & Information Security: Ensure effectiveness of compliance and information security as part of service delivery. Work with internal audit teams to meet compliance requirements; Client Liaison: Understand delivery requirements and communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for future reference; Requirements: Good understanding of networking, systems, voice, and business applications; Industry certifications like ITIL/ITSM are advantageous; Understanding of project management methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service Management); Process Specific Skills: Ability to interface and communicate at all levels within the organisation and with clients; Understanding of enterprise business processes, IT processes, and service delivery; Proficient in MS Office, MS Project, and Visio; Soft Skills: Strong verbal and written communication skills; Strong customer service orientation, able to connect with global customers and work with global teams; Good listening and consultative skills; Good presentation and interpersonal skills; Excellent problem-solving skills in a cross-functional environment; Strong client stakeholder management; Education Requirements: Graduate, preferably B.E. / B.Tech with industry-recognised certifications like ITIL/ITSM, PMP. Work Experience Requirements: Minimum 8 – 12 years managing IT service delivery for large BPO client relationships (800 seats); Willingness to work in a 24 x 7 environment, specifically the 2PM-11PM shift onsite; Salary: Market-Related
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