Responsibilities- In charge of looking after day-to-day operations
- Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc.
- Liaising with planners to add loads.
- Manage drivers working hours as well as rate my delivery KPIs by calling drivers and customers.
- Compiling distribution reports required for DPO (Distribution Optimization Process)
- Attending mandatory meetings with drivers.
- Conducting trade visits to check on customers and drivers.
Skills- Knowledge of customer service principles.
- Demonstrates reliability.
- Good interpersonal skills / builds good relationships.
- Ability to work under pressure.
- Verbal ability and communication skills
- Excellent self-management and planning skills
- Strong achievement orientation.
Minimum Requirements- 3-year Tertiary Degree / Diploma, preferably in supply chain and or logistics.
- 2 years experience in a customer service role within an FMCG Supply chain and or logistics.
- Valid code 8 drivers licence.
- Proficiency in Microsoft Office.
- SAP experience will be preferred.
How to Apply:Please submit a Word or PDF version of your CV. To ensure the clarity and readability of your document, we
do not accept scanned PDFs. Your CV should be up-to-date and include relevant experience and qualifications that match the job requirements.
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