ERP System Software Assistant - Isando
Jobs 4 All
ERP System Software Assistant – Isando Job Description: • Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions. • Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge. • Communication and problem-solving skills to deliver support services for business applications. • The successful candidate for the role will be responsible for the following systems/apps (but not limited): – SAP – Evolve – Xperteck • Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions. • To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders. • Investigate and analyse system issues to determine cause of issues and appropriate corrective action. • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved. • Pre and post information systems implementation, and support with process owners • Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types • Review and recommend continuous improvement of the systems and support processes. • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support. • Maintain data quality and integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance tasks and processes to agreed schedules. • Supplier management: Manage relationships with approved suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical. • Update system in real time. • Problem analysis – identify recurring problems and report in weekly meeting Alert Management • Use and update the knowledge base of the system. REQUIREMENTS • Must have worked on SAP and understand the workings of SAP • Diploma / Certificate in Information Technology: System support or similar. • Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years. • Experience in database systems, reporting and query tools. • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff. • Effective time management skills and ability to prioritise work assignments. • Analytical. • Ability to solve problems. • Able to build and maintain business relationships. • Desire to learn and grow within the organisation. • Strong team player. The post ERP System Software Assistant appeared first on freerecruit.co.za .
Apply Now
Facebook
WhatsappRelated Jobs
ERP System Software Assistant - Johannesburg
...
It Support Consultant Gauteng - Gauteng
Job Crystal
...
IT Support Consultant - Gauteng
Job Crystal
...
Software Engineer/developer - ERP systems - Johannesburg
...
It Technician Germiston - Germiston
Express Employment Professionals SA Head Office
...