Facilities Service Coordinator - South Africa
Accredited Resource Consulting Services
Reference: PTA000755-BH-1 Calling all Cape Town enthusiasts We're seeking a dynamic Facilities Service Coordinator to join our client's team in the Financial Services Environment. This role puts you at the forefront of ensuring contract compliance with vendors and service level agreements with both internal and external stakeholders. From managing customer service interactions to overseeing reports and repairs, you'll be the driving force behind excellence Requirements / Must Have: Minimum of 3 years' experience in contract management/service level agreements. Minimum experience should be at least 3 years in a facilities management environment. Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration. 5-6 years' experience in industry knowledge / Financial Services Environment Experience Needed Communication - strong written and verbal. Outputs (Internal Process): Following up with clients regularly to assess and ensure their satisfaction. Maintain good relationships with service providers and clients to keep customer base. Resolves service desk issues and improves current service desk methods to increase productivity, client service and evaluating desk efficiency. Coordinate Client query processes and ensure that queries are tracked, accurately resolved and used to improve client service and business processes. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery Coordinates and oversees installation, inspections, repairs, repair maintenance, and facility equipment when required. Respond to building emergencies as needed. Create progress reports that accurately reflect the progress of the dashboard. Provide regular reports on delivery of services against agreed service level agreements. Ensure team follows best practices and maintain service level agreements. Implement documented efficient and effective processes. Conduct Vendor Contract Management and reporting. SLA Reporting of all services. Facilities projects reporting including escalations, finances and budget control and closing of projects. Reporting on budget expenses of Office moves. Test and report on Contract Compliance OHS. R 600 - R 600 - Annually
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