SCOPE OF THE ROLE

To provide remote system and site-based support to the Company Mining customers. To develop procedures and system reports in response to the CUSTOMER’S requests and needs.

KEY RESPONSIBILITIES

Health and Safety

Comply with all health and safety measures in place on the CUSTOMER’S mine sites
Clearly understand and comply with all the rules and regulations that exist on the CUSTOMER’S mine sites and seek help if any confusion
Ensure that colleagues comply with health and safety regulations and address any irregularities
Maintain safe environment by enforcing procedures, rules, and regulations
Seek to identify and propose procedures that can improve health and safety in the workplace

Personnel

Foster an environment that supports technical staff and allows them to succeed.
Provide coaching of colleagues to build capacity and morale.
Identify and recommend training opportunities for self and colleagues.

Duties

Monitor and respond to system events on a computer terminal. These events are critical as they can prevent accidents from occurring.
Notify internal support team on unusual circumstances.
Provide internal daily report of system behaviors at customer sites.
Provide reports to customers

SKILLS AND EXPERIENCE

Focused, prompt, and proactive individuals
Computer literate
Good communication skills (English, French)
Good report writing skills.
Knowledge of Windows, Microsoft Word, PowerPoint and Excel
Know how to use e-mail

KEY BEHAVIOUR

Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations
Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise
Establish and maintain effective working relationships with managers, technicians and engineers
Continuously seek opportunities to improve the quality of the systems, installations, and support procedures

EDUCATION BACKGROUND