To Provide IT support for our client ArcelorMittal South Africa with hardware and software issues. The role is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues, upgrades. THIS IS AN ON SITE ROLE IN NEWCASTLE, MUST HAVE OWN TRANSPORT AND VAILD DRIVERS LICENSE. FORMAL EDUCATION: Grade 12 IT Diploma/Degree IT Systems ((NQF 5) Certificate EXPERIENCE: 2-3 years' experience in IT software and hardware support End User support with troubleshooting skills and networks exposure. Understanding of server infrastructure and rack mounted hardware Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION CompTIA A CompTIA N COMPTIA S (advantageous) Relevant OEM certifications (HP, Dell, Lenovo,) ITIL v3 Foundation Certification (advantageous) Cisco Essential MCSE (Advantageous) Other Requirements: Valid Driver's license & Own reliable transport Clear criminal record Medical clearance to work in plant environment Ability to work productively with minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Key Performance Areas: End user support - Resolve logged incidents as per client contract Assistant remote server administration team Maintenance of server- and network rack infrastructure Maintenance of wired and wireless LAN Deliver customer service - Communicate, dress, and display positive attitude Quality incident resolution - Ensure incident is resolved on first contact within SLA Compliance to pending rules - Ensure compliance to pending rules is followed Quality data input - Ensure that data captured on client call logging system incident/task is accurate and according to ITIL standards Preventative maintenance - Identifies possible risks and reports to Team Lead Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes Setup desktop computers and peripherals and test network connections, install software for various applications and programs Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet Client standards Test computers to ensure proper functioning of computer systems. Adhere to policies as per corporate manuals and directives. Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved Compliance - Ensure compliance to relevant client checklist/SOP Utilization of Client systems - Ensure closure of tasks/incidents closed in real time Comply to Company processes/policies Manage operational expenses and accurate recording of related items (travel, cell phone, overtime, standby, leave) Standby and overtime required Apply Now

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Field Service Engineer NEWCASTLE , KZN - South Africa

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