Finance Systems Support Lead - Cape Town City Centre
Team Leadership: Coordinate and lead the Finance Systems Support Analysts to ensure exceptional global support delivery
Performance Reporting: Maintain transparency and accountability with regular updates on case flow and performance metrics
Incident Management: Efficiently handle user calls to uphold operational efficiency and user satisfaction
Customer Relationship Management: Manage user expectations professionally to foster positive customer experiences
Process Improvement: Drive continuous improvement initiatives to elevate service quality and operational efficiency of financial systems
Skills & Experience:
Minimum 4 years of experience supporting Oracle Netsuite systems
Proven ability to support and train users on system functionalities effectively
Qualification:
Degree or Diploma in IT or related field
Contact ANNEKE JANSEN on Apply Now
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