Fleet Controller - Edenvale
Ensure that sufficient drivers are planned and allocated to meet the scheduled demand. • The creation of orders to be uploaded onto TMS. • Assignment of orders to vehicles and drivers • Fuel Management – Creating and releasing refuel orders. Monitoring depots for stock availability and pricing • Overall supervision of drivers and compliance to meet operational goals • Oversee all technology platforms such as, TMS, iCam tracking and video monitoring and communication with drivers. • Do a thorough hand over to the incoming shift for continuity of the operations • Track and manage all exceptions where demands are not met and manage the customer expectations • Manage customer expectations and service delivery compliance • Deal with all exceptions with customers and escalate if necessary to achieve continuous improvement • Ensure customer orders are collated and uploaded to TMS • Ensure all orders are accounted for on the schedule and are reconciled with the orders, • Keep the customer load and turn around times schedule updated after loads are completed • Register all occurrences for the shift on an email for handover to the next incumbent • Update the schedule board in the Control Tower in accordance with the fleet and delivery schedule
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