Our client is seeking the services of a Foreman to join their team, based in Gqeberha.

Minimum Requirements:-

Diesel Trade Qualification
5 years' post-qualification experience with at least 2 years in a similar role

Duties:-

Assists technicians in developing their skills
Understands, keeps abreast of and complies with Industry, State and Local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures
Ensures that all department employees receive appropriate manufacturer training
Conducts regular performance reviews for all technicians in accordance with dealership guidelines
Ensures that all repairs are assigned to technicians in an equal and fair manner
Provides technical support for technicians when necessary
Ensures repairs are charged out correctly
Checks progress of each repair order throughout the day
Maintains high-quality service repairs and minimizes comebacks
Conducts periodic spot checks of completed jobs for thoroughness and quality
Road tests vehicles to quality-check work performed
Accounts for all documents; ensures that none are missing, and all are processed correctly
Establishes and maintains customer follow-up program to confirm satisfaction with the service experience
Handles all customer complaints within 24 hours, informing other managers as appropriate
Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts
Monitors technicians' daily productivity reports and corresponding payroll records
Monitors shop condition, including cleanliness, safety and the condition of shop equipment
Reports problems to the service manager or dealer
Ensures the proper care, storage and inventory of special tools
Keeps abreast of new equipment and tools available and recommends purchases
Fills in for service advisor and dispatcher when necessary
Attends managers meetings as requested.
Strives for harmony and teamwork within the department and with all other departments
Maintains safe work environment