Foreman Gqeberha, South Africa - South Africa
Staff Unlimited
Description Our client is seeking the services of a Foreman to join their team, based in Gqeberha. Minimum Requirements:- Diesel Trade Qualification 5 years' post-qualification experience with at least 2 years in a similar role Duties:- Assists technicians in developing their skills Understands, keeps abreast of and complies with Industry, State and Local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures Ensures that all department employees receive appropriate manufacturer training Conducts regular performance reviews for all technicians in accordance with dealership guidelines Ensures that all repairs are assigned to technicians in an equal and fair manner Provides technical support for technicians when necessary Ensures repairs are charged out correctly Checks progress of each repair order throughout the day Maintains high-quality service repairs and minimizes comebacks Conducts periodic spot checks of completed jobs for thoroughness and quality Road tests vehicles to quality-check work performed Accounts for all documents; ensures that none are missing, and all are processed correctly Establishes and maintains customer follow-up program to confirm satisfaction with the service experience Handles all customer complaints within 24 hours, informing other managers as appropriate Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts Monitors technicians' daily productivity reports and corresponding payroll records Monitors shop condition, including cleanliness, safety and the condition of shop equipment Reports problems to the service manager or dealer Ensures the proper care, storage and inventory of special tools Keeps abreast of new equipment and tools available and recommends purchases Fills in for service advisor and dispatcher when necessary Attends managers meetings as requested. Strives for harmony and teamwork within the department and with all other departments Maintains safe work environment Interested in this position? Email your CV supporting documentation to [Email Disabled] . If you have not been contacted within 2 weeks, consider your application unsuccessful.
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