About our Client: A pioneering solar fintech company committed to democratizing access to clean energy through innovative solar subscription models. By merging technology, finance, and sustainability, we empower individuals and businesses to embrace renewable energy solutions, driving positive environmental impact and financial savings. We believe in the power of collaboration, customer centricity, and relentless innovation to shape a greener future for all. Job Summary: A leading residential hybrid solar technology and fintech company, is seeking a dedicated and knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing and implementing strategies to enhance the overall customer journey, ensuring exceptional service and satisfaction at every touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture, and utilizing data-driven insights to drive continuous improvement. The ideal candidate will have a deep understanding of customer needs, strong leadership abilities, and a passion for delivering outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that aligns with the company's marketing objectives. • Collaborate with marketing teams to ensure customer insights are integrated into marketing campaigns and initiatives. • Design and oversee customer journey mapping to identify and enhance key touchpoints. • Work closely with the marketing team to ensure a cohesive and consistent customer experience across all marketing channels (digital, social media, email, events, etc.). • Develop and execute personalized marketing campaigns based on customer segmentation and insights. • Monitor and optimize customer engagement metrics to improve the effectiveness of marketing efforts. • Leverage customer data and analytics to understand customer behaviours, preferences, and feedback. • Use insights to inform marketing strategies and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure the success of customer experience initiatives. • Ensure all marketing communications are customer-centric, clear, and consistent with the brand voice. • Develop content that enhances the customer experience, including educational materials, support resources, and personalized messaging. • Oversee the creation of customer success stories and testimonials to build brand trust and loyalty • Implement systems for collecting and analysing customer feedback across all touchpoints. • Act as the voice of the customer within the marketing team, advocating for customer needs and preferences. • Develop programs to engage customers and build a community of brand advocates • Stay current with industry trends, best practices, and emerging technologies in both marketing and customer experience. • Identify opportunities for innovation and implement new strategies to enhance the customer journey. • Foster a culture of continuous improvement within the customer experience and marketing teams. Qualifications and Experience: • Bachelor's degree in Marketing, Business, Communications, or a related field; MBA or advanced degree preferred. • 8 years of experience in marketing, customer experience, or a related field. • Proven track record of integrating customer experience initiatives with marketing strategies and driving measurable results. • Strong leadership and team management skills. • Excellent communication, presentation, and interpersonal skills. • Proficiency in marketing automation platforms, CRM systems, and analytics tools. • Customer-focused mindset with strong problem-solving abilities. • Ability to work in a fast-paced, dynamic environment Salary – R40,000.00 – R70,000.00 (Negotiable – Based on experience, skill & in relation to your current package) Apply Now

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Head of Customer Experience (Sandton) R40,000.00 – R70,000.00 - Sandton

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