Reference: JHB000600-Maseg-1 Our Client in Property is looking for an Application Helpdesk Support individual, to provide first line application support to users in an efficient and accurate manner. Duties and responsibilities - Logging and tracking of incidents and requests. - Perform initial investigation, assign ticket priorities and follow each ticket through to resolution and ticket closure. - Analyse incidents to determine problems and driving the problem management process to address root causes. - Escalate to IT internal and vendors resources where necessary. - Ensure that Service Levels Agreements are maintained between business teams and IT. - Provide data, reporting and insights on service desk trends, informing strategies for improvement. - User profile/security maintenance on all applications. - Organize, manage, facilitate training for users. - Collaborate with internal IT technical team and vendors to assist end-users and stakeholders to resolve queries and ensure achievement of all business objectives. - Assist with system check after changes made that affect Application - Create and update E-content for applications. - Innovation (Process, System improvement or new features and functionality) - Implementation of new processes and updating of current. - Documentation of SOP's. - Periodic DR tests for Applications. - Circulate communications to users regarding Application updates - Perform secondary duties for System Administration which includes: o Maintain Security permissions (Roles/Users/Entities) o Add new ledger code o Add property o Add new legal entity (e.g. Division or Landlord) o Other master data related maintenance (e.g. Group Roll Up / report grouping changes) o Perform Month end Procedures (Invoice/Statement/GL Close/Projection Close) Experience & Qualifications - National Diploma in IT /BSc Degree. - 3 years' experience in providing help desk support. Competencies and Skills - Advanced troubleshooting and multitasking skills. - Excellent verbal and written communication skills. - Well-developed interpersonal skills. - Working knowledge of helpdesk software and remote control to users' desktops. - Ability to deliver on time. - Strong organizational abilities, accuracy and attention to detail. - Ability to communicate at all levels within the organization. - Customer service skills. - Working knowledge of systems administration. - Ability to build business relationships. - Ability to communicate at all levels. - Conducting monthly training sessions to onboard new employees to the organization, in specialization and also in other system supported. - Excellent problem-solving abilities. - Ability to work independently and with a team. Working conditions Incumbent may be required to work extended hours over busy periods Monthly Apply Now

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Help Desk Support JHB - Southern Suburbs - South Africa

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