Hotel Reservationist Franschhoek, South Africa - South Africa
Excellent Staffing
Description The Hotel Reservationist is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to hotel standards. This position must also be able to answer questions and provide information about hotel resources. Requirements: Minimum 2-3 years of experience in similar environment Answer all incoming calls promptly, in an attentive, courteous and efficient manner Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department concerning group bookings. Maintain availability calendar and communicate all relevant information to the operations staff. Maintain accurate files and reports. Handle all special reservations, to include V.I.P. reservations, packages and discounts. Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements. Act as the primary liaison between the guest and the hotel. Process travel agent checks, if required at property. Be able to perform all duties of Guest Services Agent and assist at front desk as needed. File reservations and group contracts. Review Reservations logbook and Guest Request log on a daily basis. Send confirmations. Process brochure requests. Perform other assignments as requested. Qualifications Matric Experience in a hotel or a related field preferred. Excellent phone skills needed. Clear verbal and written communication skills. Ability to work a flexible schedule to include weekends and holidays. Strong computer skills necessary. Candidate must have attention to detail, be able to multi-task, must have experience handling customer service issues and be a team player
Apply Now
Facebook
WhatsappRelated Jobs
Hotel Reservationist - South Africa
Excellent Staffing
...
Group Reservationist - Hout Bay
Bright Placements
...
Reservationist Hout Bay - Hout Bay
Bright Placements
...
Group Reservationist - Cape Town City Centre
...
Receptionist Stellenbosch - Stellenbosch
Intellistaff
...