It Representative Durban and Bloemfontein - South Africa
Managed Outsourced Technology Solutions t/a MOTS Recruit
As a Telesales Representative, you will be responsible for proactively reaching out to potential customers over the phone, introducing our products or services, and persuading them to make a purchase or take the desired action. Your primary focus will be on building relationships with customers, understanding their needs, and effectively communicating the value proposition of our offerings. MUST HAVE IT EXPERIENCE OR KNOWLEDGE Outbound Sales Calls: Initiate and manage outbound sales calls to prospective customers. Effectively articulate product or service features and benefits to generate interest and close sales. Lead Generation: Identify and qualify potential leads through cold calling and other lead generation techniques. Maintain a pipeline of prospects and follow up on leads generated through various channels. Customer Engagement: Build and maintain strong customer relationships by understanding their needs and providing appropriate product or service solutions. Handle customer objections and concerns effectively to ensure customer satisfaction. Product Knowledge: Stay informed about the features, specifications, and benefits of the products or services being offered. Continuously update knowledge of industry trends and competitor offerings. Sales Targets: Achieve and exceed monthly sales targets and key performance indicators (KPIs). Report on sales activities, progress, and challenges to the sales manager. CRM Management: Record and maintain accurate and up-to-date customer information in the Customer Relationship Management (CRM) system. Use CRM data to analyze and improve sales strategies. Team Collaboration: Collaborate with the sales team and other departments to share market insights, customer feedback, and best practices. Participate in sales meetings and training sessions. Proven experience in telesales or a similar sales role. Excellent communication and interpersonal skills. Ability to engage and build rapport with potential customers over the phone. Results-oriented with a track record of meeting or exceeding sales targets. Familiarity with CRM software and sales processes. R10 000.00 - R13 500.00 per month Plus Commission
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