IT Service Delivery Administrator/coordinator - Cape Town City Centre
- ITIL Foundation level certificate BRM Strategy and Practice Roll-out Administrative Tasks and Service Management Tasks · Provide administrative support to the Relationship Managers within the practice · Assist with Service Management and the establishment of ITIL Service Management processes alongside Relationship Managers · Resolution and/or follow-up of open tasks, incidents, service requests, problems and changes within Institutional Software Solutions. · Scheduling of meetings for BRM practice and internal client engagements · Marketing, Document and Template Creation · Create and maintain a central website/intranet for the BRM Practice · Assist and/or create templates required to further the BRM Practice operations · Ensure materials are ready for meetings/presentations/internal-client appointments Database Maintenance and Population
· Researches and implements a suitable solution for the effective management of BRM internal-client relationships and engagements. · Updates data relating to Relationship Engagements · Researches and assists with implementing a suitable solution to assist with tracking the Institutional Software Portfolio. · Ensures the software portfolio remains up-to-date.
Ability to take initiative to solve problems and assume responsibility. · Capable of balancing multiple and varied tasks, as well as working well in an environment that has changing priorities and interruptions. · Requires little direction in completing assignments. Possesses a learning orientation to changing and/or mastering new technology. · Ability to interact with a diverse group of people. · Excellent interpersonal skills, written and oral communication, strong planning, time management and organizational skills. · Proficient in Microsoft Office products: Word, Excel, PowerPoint, and Outlook (email and calendar.) Apply Now
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