It Service Desk Analyst Johannesburg - Johannesburg
TalenCo Recruitment Specialists
1st line IT and technical support Troubleshoot and analyse IT hardware and software issues Log and track incidents and requests Track, route and redirect tickets Escalate re-occurring incidents Identify trends Follow up on priority incidents and requests Resolve internal / partner / supplier IT queries Resolve IT concerns and escalate high priority issues Perform system installations, updates, and maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge of computer programs and hardware Customer relationship management (CRM) and task management software experience Troubleshoot Microsoft Desktop OS and software related issues Competent in call centre management tools Matric National Diploma: Information Technology A N Analytical Strong problem-solving skills Excellent communication and interpersonal skills Excellent organizational and time management skills
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