IT Support Technician for IT and Telecoms Industry - Bellville - - Bellville

Bellville Up to R20K negotiable per month based on skills and experience.

Are you a passionate tech enthusiast with an insatiable hunger for knowledge and a drive to excel in the world of technology?

My client, providing cost-effective solutions for the past 20 years in the technology industry, is looking IT Support Technicians to provide technical support and assistance to end-users and in this process embark on a journey of continuous growth and learning. Specific responsibilities include:

Communicate with customers over the phone or via email, in non-technical and comprehensible terms when required, to provide solutions to technical problems.
Perform diagnostic tests and troubleshooting to identify client issues.
Prepare and present reports to update management on IT support operations.
Operate and work with equipment such as external storage devices, computer diagnostic tools, printers etc.
Installing, configuring, and upgrading computer hardware and software, staying at the forefront of technological advancements.
Assisting users with software applications, email setup, and basic network connectivity, enabling them to leverage technology effectively.
Collaborating with the IT team to implement cutting-edge solutions and identify process improvements, nurturing your creativity and problem-solving skills.
Conducting regular maintenance and updates to ensure system security and performance, while gaining expertise in system administration.
Documenting technical procedures and providing end-user training.
Proactively exploring emerging technologies and industry trends, helping us stay ahead in the ever-evolving tech landscape.

You may be the successful candidate to join the team in Bellville if you have:

Grade 12 or equivalent plus, ideally, an appropriate tertiary qualification from a reputable academic institution.
Ideally Yeastar or PBX and VoIP experience or certifications.
Ideally MikroTik, Ubiquiti, Mimecast, Linux, VoIP, CCTV and any other Microsoft or Network related knowledge.
Office 365 experience, which includes but not limited to OneDrive, SharePoint, Outlook and 365 Admin Portal.
Previous experience or internship in a similar technical support role.
Solid understanding of computer hardware, operating systems, and software applications, with an appetite for staying up-to-date with the latest advancements.
Familiarity with networking concepts and troubleshooting.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
The ability to work independently and as part of a team.
Attention to detail and a commitment to providing excellent customer service, ensuring the highest level of satisfaction for end users.
The personality attributes and technical skills typically associated with successful IT Support Technicians.

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