Position: Junior Telesales Consultant

Location: Gauteng (Boksburg)

Job Type: Permanent

Job Summary:

Our Junior Sales Consultant is required to maintain relationships with existing customers, investigating underperforming customers and report any concerns for follow-up. Internal sales are also responsible for proactive sales drives.

Minimum Qualification Requirements:

Matriculated
5 years Sales Experience.
Proven successful sales and customer service track record.
Fire industry experience would be advantageous.

Roles and Responsibilities

Internal Sales

Consistent meeting & exceeding of sales targets.
Sales orders
Quotations
Incoming & Outgoing calls
Driving sales & market share by promoting products and brands to new customers
Quotation Follow ups.
Managing Underperforming customers
In conjunction with sales team, achieve monthly sales targets and activity ratios
Prepare and follow up quotations for new customers.
Create sales orders for orders received from new customers.
Manage underperforming customers.
Weekly route calls to customers
Run product drives.
Upselling of range to existing and new customers.

Customer Service

Ensuring superior standards of customer service
Continuously striving for customer service excellence
Develop professional work relationships with existing and new customers.
Achieve zero tolerance service standards.
Report all concerns/problems with regards to service delivery and customer complaints.
Escalate warranties and non-conformances and ensure its been dealt with.
Call customers in advance to ensure repeat business.
Assist customer with enquiries or revert to correct contact person.

Reports

Accurate reporting of sales activities & Quotations & Customer underperformance
Complete reports as requested by Management.
Ensure quotations are followed up and feedback given in time.
Ensure correct information is provided and loaded for underperforming customers and give feedback.

Environmental Health and Safety