Qualifications:

This person should have done some form of IT training course (6 months - 1 year) and understand the basics around PCs, laptops, printers, etc. It would be preferable that this person also has some basic networking and internet related experience.

Job Specification:

This person will be tasked with the following duties:

Basic PC support and logging calls with vendors and suppliers (Dell, etc)
Basic printer support
New PC and laptop installations
Man the helpdesk phone
General IT admin (phoning helpdesks, getting quotes, etc)
Basic user administration (adding users, amending distribution lists, etc)

Technology requirements:

Solid experience on Windows 7/10/11
Solid experience on MS Office/365 packages (Excel, Outlook, Word, PowerPoint)
Some exposure to network patching
Some experience on network devices support would be beneficial (switches, routers)
Some experience with technology products/phones would be beneficial.
Exposure/ basic experience with Microsoft SQL Server and writing of sql queries.

Candidate Requirements

Passion for technology
Willing to work after hours and on weekends when needed to sort out issues
Willing to travel to JHB office on odd occasion
Basic to Intermediate networking knowledge
Good PC hardware knowledge
Excellent troubleshooting skills
Pro-active personality with a strong personal drive
Outgoing and confident, able to build strong professional relationships with Vendors
Minimum of one to two years Technical IT working experience
An individual who is comfortable working alone as well as part of a team
Customer service focused and a team player
Good problem solving skills
Assertive, energetic and motivated
Good time management skills
Willingness to take ownership and function under stressful situations
Task orientated and deadline driven
Keen learner, able to learn existing infrastructure quickly.
Ability to perform Repetitive Tasks on Daily Basis Accurately.
Ability to use best practice, follow procedural implementation tasks and defer to senior team members when required.