Key Account Manager Durban - Durban
Recycling Consolidated Holdings Ltd
A Vacancy exists at Recycling located in KZN , for which applications are invited from internal and external applicants who meet the following requirements: The Incumbent will be required to Provide superior service levels, resolving all matters and maintaining healthy relationships with customers Your key responsibilities will be: Ensure contingency plans are in place and implemented if necessary, in terms of incomplete staff compliment (sorters on site) and equipment availability Assist Operations Manager in maintaining strategy goals and timelines Maintain and update strategy according to changes within the department's vision and direction Maintain acceptable service levels at all customers' sites Resolve all customer complaints efficiently and ensure open communication with customers Liaise with sites and branches to ensure upliftments are done on time and in full Interface with internal departments and all 3 rd party service providers with regards to service levels and deliverables Manage 3 rd party service providers and service provider invoices Maintain good working relationships with all 3 rd party service providers Ensure there is a proper handover from the relevant Sales and Relationship Executive on all new sites Ensure all site requirements are implemented and managed by the relevant Site Supervisor Identify site and staff requirement changes and training needed and implement accordingly Ensure all customers receive and understand monthly reports Align site visits to value and volume growth and ensure maximum productivity and professionalism Partner with the relevant Sales and Relationship Executive to negotiate contract renewals/increases Monitor sorting on sites with the Site Supervisor Monitor equipment maintenance and abuse, staff productivity, competitor activities, stock shrinkages and quality of material coming in Keep communication open between Customers, Site Supervisors and Operations Manager Ensure all staff follow company policies and procedures in terms of best operating procedures, leave and health and safety rules and regulations Identify any skills shortage and schedule relevant training or counselling Report all staff issues to the Operations Manager Competencies: Customer relations Work well under pressure Good work ethic and high integrity Trustworthy Responsible Business operations Market trends Planning and systems Qualifications Matric Tertiary Qualification in Sales / Marketing or similar will be advantageous 3 Years' experience in a similar role Own transportation Job Requirements Microsoft Office Suite Outlook Market Related.
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