Key Accounts - Exports and Tenders R17K to R2KK - Ekurhuleni
The Individual Touch
A Key Account Officer plays a crucial role in managing and nurturing relationships with key clients or customers of a business. The primary objective is to ensure client satisfaction, foster long-term relationships, and drive business growth New Business Exports : Regulatory Compliance Shipping Coordination Logistics Management Customer Service and Sales Support Record keeping Key Accounts Client Relationship Management Research and target potential customers based on market segments and business needs. Develop and maintain a deep understanding of the company's products or services. Present and demonstrate products or services to potential customers via phone, video calls, or email. Address customer inquiries, provide information, and offer solutions to meet their needs. Build and maintain strong relationships with existing and prospective customers. Follow up on leads and prospects in a timely manner. Provide exceptional customer service and ensure customer satisfaction. Maintain accurate records of all sales activities, customer interactions, and sales opportunities in the CRM system. Prepare and send quotes, proposals, and contracts to customers. Monitor and report on sales metrics and performance against targets. Collaborate with other internal departments (e.g., product development, customer support) to ensure a seamless customer experience. Participate in training and development programs to enhance sales skills and product knowledge. Provide feedback to management on sales strategies, customer needs, and market trends. Account Planning Problem Resolution Sales and Business Development Tender administration Grade 12 Minimum 2 years in a similar position Business Administration Qualification (Advantageous) Computer literacy is must on: Excel, Word, Outlook Experience in PPE would be advantageous R17K to R22K
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