L&D Manager: Sun City - South Africa
Sun International
The Learning & Change Manager for the unit will be responsible for leading the planning, management and delivery of the learning and development strategic objectives to support the achievement of the Unit's Business strategy. This will include guiding and managing the implementation of the unit's training needs analysis in collaboration with the business, with the aim of assessing and evaluating business needs and development gaps; advising on learning solutions and initiatives to assist in closing performance gaps and achieving business objectives, in line with legislation, BBBEE targets, Company standards and Sun's Learning and Development framework. The role will also be responsible for the management and delivery of all development programmes at the unit such as internships, learnerships, graduate programmes, onboarding, etc. to support the development of a talent pipeline for the property. Working and collaborating closely with the business and leadership teams, the role will be required to oversee the planning, management and delivery of change management projects across business operations with specific regards to the people impacts of change, and the development of skills and abilities, in line with process development, transformation and/or technology implementation. This will include providing plans, project management and administrative support for various projects, and to assist operators in identifying development gaps and programmes aligned to the change to ensure organisational readiness. The role will collaborate with central L&D and the learning service providers (as required) on delivering content for functional programs and ensuring this content is embedded into operations through a change and communication process. Gain a good understanding of strategic objectives, deliverables and performance challenges being experienced in the various areas of the business. Build a learning and development roadmap and objectives for the business unit to support the achievement of business goals, transformation targets, a talent pipeline and changes taking place within the financial year. Partner with the unit HR team and the central Learning and Development team to facilitate learning needs analyses processes and results, relative to strategic and performance objectives. Manage the development of learning content or alternatively source content to address business needs and facilitate learning programmes as required including facilitating the induction process for the unit on a monthly basis. Collaborate with the learning provider to monitor detailed work plans and schedules of activities needed to successfully implement required training programmes (including overseeing the planning of learning events – logistics, invites, catering, material, accommodation, etc.) Assess the transfer of knowledge and skills and facilitate interventions to integrate learning back into the business operations. Guide and deliver the mandatory skills development plans and reports for the business unit on an annual basis, including ensuring consultation with relevant stakeholders as required. Develop and manage measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved. Acts as a coach and trusted business advisor to influence HR, operations teams, and Functional Managers in the areas of Learning and Development Policy, skills development legislation, BBBEE skills development regulations and the implications of decisions from a Learning perspective. Identify, analyze, and prepare risk mitigation solutions to ensure the smooth delivery of the change into operations. Plan and co-ordinate training interventions to support users / employees in delivering successfully against objectives. Evaluate and ensure employee readiness for the change implementation, highlighting any areas of concern with management. Team management of the learning and change team - including managing conditions of employment, performance management and development of own team, conducting coaching and building a solid employee relations and disciplined culture within the department. 3-Year Degree in Human Resource Management and or Advanced Diploma within Industrial/ Organizational Psychology, Degree in Behavioral Science & or Business Management Minimum 8 - 10 years experience in learning and change, including 5 years as a Learning & Development facilitator Experience in change management Interviewing Skills Skills Development legislation, BBBEE regulations on SD Learning needs analyses Learning & development methodologies in development, design Facilitation skills Change Management methodology and implementation Data analyses Financial and Business Acumen Project Management
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