Nedbank Namibia Latest Available Job Opportunity - South Africa
Our policy as a responsible corporate citizen is aligned with the definition of sustainable development by the World Business Council for Sustainable Development – development that meets the needs of the present without compromising the ability of future generations to meet their own needs. Our approach is characterised by sharing expertise, as opposed to simply dispensing funds. By involving our own people in different ways, we demonstrate our commitment but, more importantly, develop the passion that underpins the project and builds real partnerships. Job Title: Service Champion Location: Windhoek, Khomas, Namibia Contract Type: Permanent Salary: Market Related Job Purpose: Attend to Social Media (Facebook, Twitter, LinkedIn) queries, Incoming Calls and email queries all with the opportunity to do cross selling as all agents also have a sales target. Specification Key Responsibilities: •Attend to customer inquiries via Social Media (Facebook, Twitter, LinkedIn), telephone and e-mail regarding customer support issues. •Ensure customer satisfaction by directly providing customers with solutions to problems/issues according to service standards. •Correct transfer of clients to relevant department within Bank. •Update the ticketing system to ensure all data pertaining to calls and emails is thoroughly tracked and managed. •Actively drive own learning and development. •Attend to day to day issues and collect information that assists in decision making. •Identify cross selling opportunities as we engage with clients through different touch points. •Participate in outbound sales campaigns and achieve targets. •Adhoc duties Abilities Requirements: •Communication skills •Customer Focus •Stress Tolerance •Organized, detail-oriented and multi-task capable Requirements Educational & Experience Requirements: •Grade 12 (25 points). •C in English (Grade 12 or university) •Excel Expert •At least one (3) year banking experience and one (1) year helpdesk experience. •Good knowledge of Flexcube System & Microsoft Products •Understanding of Bank products and knowledge of services of different departments To apply Click Here Application Deadline: 12/12/2019
Apply Now
Facebook
WhatsappRelated Jobs
Immediately Available Office Administrator - Table View
Time Personnel
...
Digital Marketing Specialist R20 000.00 to R25 000.00 Per Month - South Africa
Placement Specialist Pty Ltd
...
Digital Marketing Specialist Zonnebloem - South Africa
Placement Specialist Pty Ltd
...
Digital Marketing Coordinator | Managed People Solutions | Johannesburg - Johannesburg
Managed People Solutions
...
Digital Marketing Coordinator | Managed People Solutions | Brackenfell - Cape Town City Centre
Managed People Solutions
...