SOUTH AFRICAN CITIZENS ONLY Are you a NIGHT OWL, NOT a morning person? Does the thought of waking up at 6 am to go to work fill you with dread? Not enough cups of coffee in the world to convince you that getting up early is a good thing? Avoid the killer commute and work from the comfort of your own home. About RemoteDesk RemoteDesk provides help desk staffing and services to Managed Service Provider's based in the US and the UK. We employ top quality South Africans to service our clients around the world. The Position Our client, based in the Denver, Colorodo, USA, focuses on providing a premier MSP support servicesw with a focus on recommending the best strategy to suit their clients business and budget. THIS IS A PERMANENT POSITION, WITH A 3 MONTH PROBATIONARY PERIOD. Working hours would be either 2PM to 11PM or 3PM to Midnight. There is also a possibility of rotational shifts for covering the US night shift (SA day time hours). We are seeking a qualified High Level Tier 2 Support Tech or newly minted Tier 3 technician who can work independently, solve technical problems, and investigate issues in a fast-pace environment. Requirements: Good Internet Connection (Minimum 100MB) & Good Spec Computer with at least 2/3 Monitors and a quiet space to work within your home. Support will be provided to source a backup power source if needed eg. Generator, Battery Powered backup etc. The Position: The Network Engineer monitors and maintains network infrastructure, including hardware, firmware, and operating systems, by renewing device support agreements, updating device firmware based on the vendor's release schedule, and assisting in the change management process for client equipment. The Network Engineer is also responsible for the maintenance and upkeep of network monitoring and management tools, including network state and hardware management utilities. MUST HAVE EXTENSIVE EXPERICENCE WITH FORTINET. Configures network hardware, including firewalls, switches, and access points according to client specifications Troubleshoots network-related issues to ensure timely resolution and client connectivity Maintains device firmware for firewalls, switches, and access points across multiple client environments Participates in regular change management meetings Renews device support agreements for network hardware Updates network device firmware regularly to apply patches and security definition updates Assists in circuit installation and testing Maintains network management systems, including device management portals, network state monitoring tools, and logging systems Create and update all documentation on internal processes and procedures related to duties and responsibilities. This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned. Additional Duties & Responsibilities: Assists in the ticket escalation process by identifying and resolving network incidents Evaluates and documents client network hardware and configurations Maintains current device configuration backups Assists with HelpDesk support ticket escalations, troubleshooting, and overflow on an as-needed basis Demonstrated Competencies: Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures. Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality Education / Experience / Certification Requirements 3 years of experience building or maintaining firewalls or equivalent certification (CCENT or similar vendor certification) Demonstrated knowledge of computing systems, including hardware, software, and operating system configuration and troubleshooting Demonstrated knowledge of IPv4 networking, including public and private networks, DNS, DHCP, and common protocols Experience building and maintaining site-to-site VPN tunnels for secure cross-site connectivity Experience working in the professional services industry Preferred Qualifications: Experience with Fortinet firewalls, switches, and wireless access points Intermediate network certification, including CCNA or similar vendor certification Experience maintaining multisite spoke-and-hub network topologies VoIP and telephone experience Experience working in organizations of 30 – 50 employees Work Environment and Physical Activities: Frequent keyboarding and phone support Must be willing to join an on-call rotation R65k to R75k per Month - Negotiable and dependant on experience and skills Apply Now

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Network Engineer WFH - Anywhere in South Africa - South Africa

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