Noc Team Lead JHB - Northern Suburbs - North Johannesburg
Global Network Recruitment
Reference: JHB000118-LB-2 Exciting opportunity for a NOC Team Lead to join leading international telecommunications company. CCNA (valid) certification and a minimum of 3 years' supervisory experience in a Support / NOC Environment with experience in an Enterprise and Wholesale Telecommunications support environment are minimum requirements for this position. Job Purpose Responsible for supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication workflow. Competency Requirements: Knowledge Thorough knowledge of networks and related technology in the Telecommunications industry Knowledge of customer service principles General understanding of the Basic Conditions of Employment Act in relation to a Support Centre environment” Skills Experienced and proficient with troubleshooting techniques and problem-solving in a 24x7x365 production environment. Excellent written and verbal communication skills in English Practical understanding of network design Proficient in MS Office, particularly Excel Behavioural Customer Responsiveness Supervisory skills Leadership Self-driven Problem solving Attention to detail Admin orientated Stress tolerance Resilience Ability to multi-task, fast learner Minimum Qualifications: CCNA (valid) certification is a minimum requirement. ITIL Foundation advantageous BTech Degree / Diploma an advantage Minimum Experience: Minimum of 3 years' supervisory experience in a Support / NOC environment Experience in an Enterprise and Wholesale Telecommuncations support environment. Experience in personnel and shift coordination and management and daily reports on shift operations and issues handled/escalated Other Requirements: Must be willing to work weekends shifts on a monthly basis, or after hours, if required. Effectively lead troubleshooting efforts during outage bridges. Key Performance Areas: Customer Satisfaction 30% Supervise Team 30% Supplier adherence to SLA's 10% Administration 10% Reporting 20% We would like to thank all applicants in advance for submitting their CVs. Should you not have received a response to your application within 30 days' of applying please consider your application as being unsuccessful. Please note, only those candidates shortlisted and chosen to continue on through the selection process will be contacted. We encourage you to monitor our company adverts www.gnr.co.za for more great opportunities plus Data Allowance, Key Risk Benefits, Performance Based Annual Bonus
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