Nutun - Customer Service Agent - Experience Required - Bloemfontein
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We are searching for experienced Customer Service Agents to join our team of Call Centre Customer Service Representatives to build a positive relationship of teamwork, trust, and excellence. We are a people-orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success. Required Education and Competencies: Matric Certificate Strong customer service experience Basic computer skills Attention to details Willingness to learn Strong written communication skills Strong time management skills Typing speed 25wpm / 90% accuracy Required Experience: 1 Year international call centre experience Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills Proficiency with computers Ability to resolve conflict and diffuse tension Excellent command of the English language Strong reading comprehension of English. Ability to work shifts UK Role responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Willingness to learn and go the extra mile for the customers. Receiving a high volume of calls from customers. Striving to achieve first-call resolution and maintain the quality of service provided by the call centre. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Responding efficiently to customers and creating a positive experience. Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. Joining a team of Call Centre Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. Understanding and using the required software, reports, tools, and metrics. Transferring and escalating the calls to the appropriate department if needed. Participating in training and striving to increase and improve existing skills. Adhering to all company policies and procedures. Achieving set KPI’s designated by the campaign and ensuring a high level of customer service is provided on every call.
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