Operations Administrator - Johannesburg
Shop2Shop
Purpose of role: The operations administrator will assist the operation managers with customer on-boardings, documentation, queries, reporting, recons, data capturing, and coordinating general office and facilities functions. Key responsibilities: Assist in onboarding clients and client-related contracts and administration. Loading bank accounts to shop profiles for Customers. Data capturing and ensuring the “Know Your Customer” database and documentation are kept up to date. Handling virtual and other customer queries as well as social media customer complaints (Online Reputation Management). Reporting and recons. Manage all facilities related functions i.e., Health and Safety compliance; Cleaners; Service providers relationships; ordering supplies; stationery and furniture. Coordinate admin functions (booking and coordinating meetings, answering the phone, and taking messages, arranging venues; coordinating on-line meetings; and diary management etc.) Make business travel arrangements, including flights, transportation, and lodgings for senior management and other employees. Organizing company events/conferences and all related logistics E-mail communication to internal and external stakeholders. Dealing with internal complaints and queries. Ensuring all Office related policies and procedures are up to date and adhered to. Receptionist duties when required. Assist operation managers with projects, projects administration; coordination and follow-up with team members where required. Core competencies: Highest level of confidentiality and integrity. Hard-working and ability to multi-task. Able to handle and stay calm under pressure. Independent worker but able to work in a team. Fanatical attention to detail. Excellent planning and coordinating skills. Exceptional administrative skills. Qualifications and Experience Required: Grade 12 or equivalent qualification (essential). Office administration/HR/financial/secretarial or equivalent tertiary qualification (essential). 3-4 years' experience in a similar role (essential). Proficient in Microsoft Office Suite products and Advanced Computer literacy skills (essential). Excellent verbal and written communication skills (English essential; Afrikaans and Xhosa – ideal). Experience in the retail industry (ideal).
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