Operations Manager - - Lephalale

Staff Management:
- Hiring, training, and supervising lodge staff including front desk personnel, housekeeping staff, maintenance workers, and other employees.
- Scheduling shifts and managing payroll.
- Conducting performance evaluations and providing feedback to employees.
Customer Service:
- Ensuring high levels of customer satisfaction by responding to guest inquiries, comments, and complaints.
- Implementing strategies to improve guest experience and exceed customer expectations.
- Resolving any guest issues or conflicts in a professional and timely manner.
Operations Management:
- Overseeing day-to-day lodge operations to ensure smooth functioning.
- Managing room reservations, check-ins, and check-outs.
- Monitoring inventory levels and ordering supplies as needed.
- Implementing and enforcing lodge policies and procedures.
- Collaborating with other departments such as housekeeping, maintenance, and food and beverage to ensure coordinated operations.
Financial Management:
- Developing and managing the lodge budget.
- Monitoring expenses and revenue to ensure financial targets are met.
- Identifying opportunities for cost savings and revenue generation.
- Analyzing financial reports and making data-driven decisions to optimize profitability.
Safety and Compliance:
- Ensuring compliance with health, safety, and sanitation regulations.
- Implementing security measures to safeguard guests, employees, and property.
- Conducting regular inspections to identify and address any safety hazards or maintenance issues.
Marketing and Sales:
- Collaborating with the marketing team to develop promotional strategies and advertising campaigns.
- Participating in sales efforts to attract new customers and retain existing ones.
- Monitoring market trends and competitor activities to stay competitive.
Community and Stakeholder Relations:
- Building and maintaining positive relationships with local communities, government authorities, and other stakeholders.
- Representing the lodge at community events and participating in local initiatives.
Continuous Improvement:
- Identifying areas for improvement and implementing solutions to enhance lodge operations.
- Staying updated on industry trends and best practices.
- Encouraging a culture of continuous learning and professional development among staff members.
Environmental Sustainability:
- Implementing eco-friendly practices and initiatives to minimize the lodge's environmental footprint.
- Educating staff and guests about sustainable practices and encouraging participation.

These duties require strong leadership, communication, problem-solving, and organizational skills to effectively manage all aspects of lodge operations and deliver exceptional guest experiences Apply Now

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