Operations Manager Bryanston - Bryanston
Prime South Africa
At Prime, we believe that everyone's contributions matter, and we strive to create a welcoming and inclusive environment for all. Your contributions will assist us in our efforts to provide affordable, quality car insurance products delivered with a level of personalized attention, that allows our customers to feel connected and valued. As an Operations Manager, you will play a crucial role in supporting our Chief Operating Officers in delivering efficient business operating platforms and procedures. If you are detail-oriented, proactive, and passionate about making a difference, we invite you to be a part of our dedicated team. Key Responsibilities: Data Modelling and Review Operational Reporting and Performance Evaluation Systems and Process Reviews Audit and document findings Propose optimisations to embed permanent value Implement findings and change management framework Perform ad-hoc requests across various operational areas The individual will be exposed to various functions within the business: Marketing: Lead acquisition and analysis Data review and digital performance management Risk cohort segmentation and allocation of resources Sales: Productivity analysis Resource utilisation and optimisation Data base segmentation and evaluation Collections & Retentions: Evaluation of lost clients Review of systems and processes to identify and evaluate core retentions issues Review risk management framework to effectively shape the portfolio Claims: Data and correlation modelling for investigation process Optimize processes impacting turnaround time and task efficiency Cost allocation and review Correspondence review to ensure alignment to the agreed processes Aduit of the vehicle assessment and repair process Key relationship audits Gap analysis and proposals on to how effectively eliminate lost opportunities IT, Data Science & System Development Exposure to resource management and allocation to priority projects Finance: Cost centre management Budget allocation and monitoring of spend Client Service: Improve client engagement Review communication framework with automated correspondence and drive the use of self-service portals Ensure interdepartmental alignment for efficient and professional service to our clients Exposure to external regulatory requirements and compliance Minimum Requirements: A completed qualification in one of the following: CA(SA) / CIMA / Engineering / B.Sc. in: Computer / Data Science / AI / Mathematics / Statistics
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