Operations Support Manager Gauteng - Gauteng
PG Group
Job Title : Operations Support & Admin Manager Division : PG Glass Area : Gauteng Closing Date : 29th May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products. Join Our Team at PG Glass: Operations Support Manager. Are you ready to take the next step in your career? We are seeking an Operations Support Manager to join our dynamic team at PG Glass. In this role, you will work closely with our operational and support networks to ensure compliance with industry and company standards, drive process improvements, and optimize the efficiency of our Fitment Centres. Operational Support: Collaborate with regional stakeholders to review procedures, identify non-compliance issues, and implement corrective actions to ensure effective operations and mitigate risks. Financial Compliance: Monitor and maintain compliance with financial processes by conducting regular checks on expenses, transactions, and asset management, ensuring adherence to controls and minimizing business risks. Customer Satisfaction: Foster a culture of service excellence by analyzing customer feedback, identifying trends, and guiding the resolution of complaints to enhance customer satisfaction scores (NPS). Health, Safety & Compliance: Ensure adherence to health and safety standards to maintain a safe and compliant workplace environment. Brand Standards: Monitor compliance with brand standards, identify corrective actions, and coordinate with stakeholders to ensure alignment, supporting the integrity of our brand. Financial Process Management: Oversee accounting processes aligned with Finance Department standards, ensuring accurate monthly reporting within the PG Glass Network. Critical Requirements: Qualifications : Grade 12 and a relevant Business Diploma. Knowledge : Proficiency in Microsoft Office Suite, PG Glass operational systems and practices, and business administration. Skills : Strong budgeting, analytical, interpersonal, and communication skills. Experience : Minimum 7 years in a relevant role with exposure to general management duties, including 3 years of functional experience in general management and 1-2 years in a PG Support Centre or Operations environment.
Apply Now
Facebook
WhatsappRelated Jobs
Operations Support Manager Gauteng - Gauteng
PG Group
...
Technical Manager Zimbabwe - South Africa
Trelostone Pty Ltd
...
Financial Accountant Bedfordview - Bedfordview
PG Group
...
Diesel Mechanic Gauteng - Gauteng
MECS
...
Vehicle Manager Rosslyn - Rosslyn
Express Employment Professionals SA - PTA North
...