Order Processing Manager Parow - Parow
Express Employment Professionals SA Head Office
Our client, a leading pharmaceutical company is looking for the services of seasoned Pharmacist Order Processing Manager for their operations in the Western Cape. - Assist with daily quality assurance processes, reports and general query handling - 1st Time Query resolution: > 98% - Assist in compiling weekly and monthly reporting to both Provincial Department of Health and National Department of Health - Call centre management of both Inbound and Outbound Calls - Daily meetings with Managers regarding Service Level Agreements - Overtime budget management and compliance - Allocation of resources throughout Order Processing - Liaison between support departments and business take-on's - Capacity planning for new business take-on's - Probation & Performance Management - Resolving Stock challenges - IR interventions - To ensure that the Western Cape Central dispensing unit (WC CDU) Order Processing Department is operating effectively and efficiently within the WC CDU SLA - Understanding of the WC CDU Penalty Matrix - Compiling and management of new SOP's - Management of Operational expenses within budget - BPharm Degree for a recognised University - 5 to 7 years Admin Management experience - 5 to 7 years Supervisory and Management experience - 2 to 3 years experience and working knowledge of the Western Cape Central Dispensing Unit (WC CDU) - Need to be registered at SAPC R845,000.00 CTC per annum
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