Orders Clerk Kramerville - South Africa
Acumen Resources Development Ltd.
Well established oil, packaging and fragrance company seeks a bright, eager and dedicated Orders Clerk that can multitask quite effectively, working with clients, emails and phone queries simultaneously. Good sales and people skills required. Good mathematical skills, since you'll have to assist clients with calculating ratios and product costs. Orders processing. Invoicing. Upsell of products. Keeping the catalogues up to date. Attending queries via email and telephonically. Keeping track of sales and compiling feedback at the end of the month. Keeping track of walk-in client's details and getting information to correct channels to ensure follow-ups. Keeping the showroom neat and tidy. Assisting the procurement team with managing stock levels. Managing printing processes, ensuring that design gets done, codes get loaded and production runs are scheduled. Arranging and quoting delivery for clients via courier companies. Preparing client orders. Taking responsibility for the reconciliation of client payments. This entails checking payments with the accounts department daily, creating NCR's and ensure that credit notes get allocated correctly. Sorting out issues arising with orders and deliveries. What you need to be successful in this role: Someone that can multitask quite effectively, working with clients, emails and phone queries simultaneously. Good phone and email etiquette. Good sales and people skills. Good mathematical skills, since you'll have to assist clients with calculating ratios and product costs. Some knowledge of accounting will be beneficial, to assist the accounting department with your client's reconciliation. Good client relations management skills to ensure that clients stay happy when issues occur with orders. Very detail oriented. Someone with a lot of energy, who should be able to assist clients in a friendly and upbeat manner straight through the day while managing emails and phones quickly. A problem solver.
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