Permanent Customer Support Coordinator - Gauteng
Our client is a well-known company in the medical education and publishing field. They are based in Durbanville and focus on ongoing Continuing Professional Development (CPD) courses for healthcare professionals. They are seeking a dynamic Customer Support Coordinator to join their team. Responsibilities: Customer support. Attending to customer queries and ensuring timely and accurate customer support. Verify and reconcile member payments. Guide or train users on how to utilise the eLearning platform. Collaborate with the Marketing and PR departments to promote the products. Product Coordination: Coordinate, upload and manage courses and webinars on the eLearning platform. Coordinate with accreditation bodies and vendors to ensure quality and compliance. Administration: Generate required reports and statistics. Develop and monitor Key Performance Indicators (KPIs) to assess the effectiveness of the eLearning activities. General Admin and switchboard duties when required. Perform user testing on the eLearning platform. Minimum Requirements/Desired Experience and Qualification: Matric/Grade 12 required; a Tertiary Diploma is a plus. Minimum two years of customer support experience. Proficiency in MS Office 365 and ability to learn new systems quickly. Experience working on an eLearning system would be advantageous (Moodle, Blackboard, Canvas, Sakai etc). Bilingual in English and Afrikaans. Exceptional problem-solving abilities. Strong organizational skills, attention to detail, the ability to multi-task and follow-through are necessary. Able to deal with a wide range of customers. Ability to work under pressure and adapt to changes. Competence in a high-tech, paperless environment. To apply, please send your CV with your salary expectations to hannahpersonastaff.co.za Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy. SECTOR: Admin, Office & Support https://www.placementpartner.co.za/wi/application_form.php?idpersonastaff&VacRefCPT004332/H&sourcegumtree
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