Minimum Requirements:

Key Performance Area:

To operate the switchboard and transferring calls to the relevant parties.
To forward orders timeously to the internal sales administrators.
To assist internal sales administrators, processing of orders will be required this would
need direct liaison (via email, telephonically etc.) between the sales force, customers, and
company supply chain to complete all internal and external customer orders timeously and accurately.
Handling of customer queries should they arise i.e. assisting Debtors with the retrieval of
PODs and or trip sheets.
Conversion of orders from picking slips to an invoice and to assist with the final dispatch
process i.e. trip sheets / manifests.
Provide regular feedback to clients and sales force regarding order fulfilment status.
Assure all complaints are recorded properly and are closed out upon resolution with the customer.
To receive and sign off all invoices and trip sheets upon the drivers return and hand over all cash receipts to the Buyer.
The reconciling of the drivers trip sheets with the office copy for forwarding to the Dispatch
Manager for PO creation for payment.
Ad hoc administrative duties.

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