Receptionist (Durban) - Gauteng
ROLE PURPOSE To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers. MAIN OUTPUTS Ensures high level switchboard operation service. Ensure the usage of proper telephone etiquette and transfer and direct calls professionally. Updates information promptly on the directory system and continuously update the database. Responds to calls that return to the board unanswered and assists callers with alternative extensions. Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO. Handles client complaints and queries and provides prompt feedback. Keeps an open channel of communication with fellow staff and builds team spirit. Manage & co-ordinate all conference facilities, boardroom bookings as and when required Ensures high level switchboard operation service. Ensure the usage of proper telephone etiquette and transfer and direct calls professionally. QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements: Matric (Grade 12/Senior Certificate) Certificate in Receptionist/Administration/Secretarial Valid SA Drivers License 2 -years relevant experience in customer service within a corporate environment & office administration/secretarial Administration/Reception/Switchboard training ideally in a customer orientated environment MS Word, MS Excel & MS Outlook FUNDAMENTAL COMPETENCIES Customer/Client Focused Ability To Dealing With Ambiguity Interactive Reasoning Planning & Scheduling Teamwork & Partnering Relationship Building Good Listening Skills Excellent Oral Communication https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzg0OTNfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid1781521&xid2323_8493
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