Responsibilities

Ensure group compliance with guest experience survey programs
Manage customer complaints: tracking and resolution within prescribed timeframes
Communicate the company and brand strategy, focus areas and values
Partner with Franchisor and internal departments to improve operations
Ensure group compliance with “Restaurant Operations Compliance Checks” carried out quarterly in each outlet by external food safety auditors
Develop and drive a client centric culture within the group
Set annual sales targets and budgets per outlet and region
Manage, monitor and guide the regions to achieve business objectives
Competitor analysis to identify opportunities to grow revenue
Find ways to grow sales by testing and adding additional sales layers
Shrinkage control and loss prevention, direct responsibility for purchases P&L
Ensure profit maximisation
Ensure solid financial controls are in place and continuously improved to minimise financial loss to the business
Conduct branch visits to ensure effective management and operation
Improve policies and processes in line with organisational goals and targets
Conduct sales and operational meetings weekly and monthly with Area Managers
Ensure Occupational health and safety regulations are complied with
Monitor operational results and ensure opportunities are actioned
Enforce strict adherence of all staff to food safety standards
Liaise with suppliers on service levels, delivery issues, raw product complaints and credits
Oversee management compliance with stock ordering and replenishment
Monitor manage and improve support services like HR, Finance, Maintenance, and accounts to improve efficiency
Manage local marketing budget spending in line with guidelines to ensure optimum return on investment
Track performance of local marketing campaigns
Site selection and approval, includes identifying new sites, relocations or closures
Lease negotiations with landlords for new sites and renewals
Compiling of all information required in business economic model, new site submission and presentation to investment committee
Prepare yearly development pipeline including new builds, remodels, relocations and closures
Ensure all new projects are completed within required timeframes and budgets
Manage repairs and maintenance budget and team
Manage and develop subordinates
Plan required staffing levels and management per branch according to business needs
Approve and support recruitment and selection of area managers and branch management staff
Implement and manage performance processes for the regions
Provide coaching, oversee training and provide counselling as required
Ensure good industrial relations practices are followed
Implement and manage employee compensation, reward and benefits policy
Ensure clear effective communication with all stakeholders

Requirements

Relevant Degree or Diploma (B Com Business Management or similar)
8 Years Fast Food store based Regional Manager experience managing at least 3 Area Managers for approximately 15 branches
Micros/GAAP or similar POS experience
5 years Food Cost, Labour Cost and Cash/Stock Control Management experience
Valid driver’s license - able to travel extensively
Fully Computer literate - MS Office
Advanced Excel skills
Able to work outside normal work hours when required by operational requirements
Good communication skills – Both verbal and written with all levels of staff
Good Management and leadership skills
Ability to multi task efficiently
Salary is subject to relevant operational experience and skill set
South African citizens only

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