Relationship Manager - Durban
Sanlam
Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? The relationship manager will be responsible for promoting new and maintaining existing business by serving as a proactive relationship manager for assigned portfolios Coordinates marketing, sales and support services for assigned accounts to enhance existing relationships and develop new ones. The relationship manager should further insure successful implementation and management of short-term initiatives. This job is focused on the retention and profitable growth of allocated broker portfolios through developing and management of strong relationships with intermediaries and internal business partners. What will make you successful in this role? To develop and coordinate broker relationships at a strategic and operational level, with a focus on efficiency, growth and profitability, in line with broker and Santam objectives. Strategies to achieve this will differ according to segmentation / portfolio To manage a portfolio of business through analysis, interpretation and decision making, while building effective relationships with business partners, both internally and externally To ensure successful implementation of the black intermediary development Initiative and identify, develop, support and grow the number of black brokers Good interpersonal skills are essential for the success of the position Qualifications and Skills Completed GR12 B Comm/Similar or Short-term insurance related qualification or COP certification FAIS credits (commercial and personal lines) RE 5 certification Valid driver’s license At least 5 years personal lines and commercial experience in an operational environment Experience in maintaining and growing a profitable portfolio of commercial and personal insurance Experience in dealing with Binder and Outsource agreements Knowledge of Policy Centre and Mainframe Commercial product People management experience advantageous Knowledge and Skills Knowledge of Policy Centre and Mainframe Commercial product Knowledge and experience of Santam internal processes will be beneficial Knowledge and experience of QlikView, Policy Centre and Mainframe Knowledge and experience of the Santam / Sanlam synergies will be beneficial Fluent in English and Afrikaans Language Good communication skills (verbal and written) In-depth knowledge of financial analysis processes and statistics Technical product knowledge of short- term insurance Technical underwriting knowledge Excellent inter-personal and problem-solving skills Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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