Reservation Consultant - Cape Town City Centre
Main Purpose:
To provide a professional service in enhancing the guest experience and maximizing revenue flow whilst providing expert travel advice.
Responsibilities:
- Build relationships and craft experience by booking company accommodation and logistics services in the area within which the company operate.
- Maintain relationships with partner clients Travel Advisors around the world with a particular focus on Africa-based operators who contact the company.
- Administrative work to create and finalize a booking.
- Participate in all product training.
- Ensuring clients adhere to terms and conditions, make a deposit and make final payents.
- Providing a flawless guest itinerary aligned with brand promise and business strategy.
- Self educate on relevant experiences that Travel Advisors may enquire about.
Experience/Skills:
- 3 to 5 years retail travel industry experience or luxury/lodge hotel experience.
- A natural ability to deal with people combined with a strong client focus.
- Meticulous, accurate and very detail orientated.
- Exposure to selling experiences as opposed to itineraries.
- Excellent written and verbal communication skills.
- A good geographical knowledge of Africa.
MS Proficiency essential, Springer-miller, WETU, Travelogic and LeanKit advantageous.
- A flexible approach to working set shifts.
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