Reservationist Durban - Durban
The HR Company
Reference: Dur000177-Lelet-1 An esteemed 5 star hotel requires a Reservationist to ensure a seamless booking experience for guests while contributing to revenue optimization. Essential Requirements: Matric or Post-secondary education in hospitality management, business administration, or a related field. 3-5 years experience in a similar role in a 5 star hotel . Proficiency in using reservation software and booking systems/ Opera is essential . Proficient in Microsoft Office applications Duties and Responsibilities: Manage incoming reservation requests via phone, email, or online booking systems. Process reservation requests accurately and promptly. Assist guests in choosing appropriate room types and packages. Ensure all reservations are accurately entered into the hotel's system. Meeting or exceeding response time targets. Achieving optimal occupancy levels to maximise revenue. Provide excellent customer service by addressing guest enquiries and concerns promptly and professionally. Assist guests with special requests, such as room preferences, dietary restrictions, or additional services. Maintain a friendly and helpful demeanor to create a positive impression of the hotel. Liaise with other hotel departments to coordinate special requests or arrangements for guests. Communicate effectively with the front desk staff to ensure smooth check-in and check-out processes. Keep guests informed about any changes or updates to their reservations. Maximise revenue by upselling room upgrades, additional services, or packages whenever possible. Monitor room availability and make adjustments to Maximize occupancy and revenue. Implement strategies to optimise room rates based on demand and market trends. Maintain accurate records of reservations, cancellations, and guest preferences. Generate reports on reservation trends, occupancy rates, and revenue performance. Process billing and payment information accurately. Should you not hear from us within 14 days, please consider your application as unsuccessful. plus Provident Fund
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