Retail Sales Representative - South Africa
greys
Our client who specializes in professional gym equipment and nutritional products is looking for a Retail Sales Representative to join their team based in Claremont, Cape Town. The Retail Sales Representative is responsible for driving business growth within the company. They develop a network of contacts to attract new clients, research new market opportunities, and oversee growth projects, making sales projections and forecasting revenue, in line with projected income. Job description Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs. Arrange business meetings with prospective clients. Go beyond expectations for customer service and create raving fans. Provide trustworthy feedback and after-sales support. Build long-term relationships with new and existing customers. Run the showroom floor / retail space and ensure this is functional and enticing. Contributes to team effort by accomplishing related results. Provide weekly sales feedback reports each Friday. Excellent administration and follow-up skills. Ensure the layout of the showroom is always presentable. Builds market position by locating, developing, defining, and closing business relationships. Identifies trendsetter ideas by researching industry and related events, publications, and announcements. Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations. Protects the organization's value by keeping information confidential. Be the face of the Gorilla Sports brands finding new ways to gain exposure. Other Point included: The employee is responsible for mastering the Freshworks CRM, promptly responding to website inquiries within 60 seconds, and maintaining a customer follow-up strategy that includes at least six interactions with each client annually, ensuring no customer goes a year without contact. Management of phone calls and prompt pick-up and phone back when required. Ensure weekend sales temps working and to standard. E.g. invoicing on Yoco. Yoco and dear and all platform recon correctly for all sales done through b2b and showroom Daily sales training required (within work hours) 8 am. Sales agents must be correct on orders, i.e. showroom made by temps, no incorrect changing of orders, skewing the figures, commissions is a dismissible offense. KPIs : Cold calls (customers contacted). Improve your store layout. (Report Weekly). Increase transaction or basket value (Upselling). Training completed. Encourage people to stay longer in your shop. Conversion rate - Walk-ins vs Sales. Average transaction value. Foot traffic (walk-ins). Skills : Computer Literate with experience working with a CRM (Customer Relationship Management software/system). Excellent Google Docs with Google Sheets experience. Retail Experience selling products to customers.
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