Retention and Collections Lead - Johannesburg
Retention and Collections Lead required for a 12 Month contract in Midrand. Responsible for establishing and managing the retention department and involves developing and executing effective strategies to optimize customer retention and manage collections processes from start to finish.
Requirements:
- Matric
- 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
- Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.
Responsibilities:
- Build and Manage Retention/Preservation Department
- Develop and Implement Collection Strategies
- Data Analysis and Strategy Development
- Cross-functional Collaboration
- Monitoring and Reporting
- Continuous Improvement
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