Retentions and Collections Lead - Midrand
Our client in the telecommunication industry is looking for a Retentions and Collections Lead, this is a great opportunity to Build Your Dream Team Lead Retention and Collections and Drive Customer Success!" This individual will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing effective strategies to optimize customer retention and manage collections processes from start to finish. Must have a strong background in retention and collections management. It is a 12-month contract
- Suitable candidates should have short term or long-term experience
- Experience in Collections and retentions
- Experience in risk insurance would be preferable
- Matric qualification
- 8 years of proven experience in a retention and collections environment, preferably within the financial services or insurance industry
- Minimum of 2 years in a leadership or managerial role
OR
- Matric and Relevant tertiary qualification (e.g., Business Administration, Finance)
- 5 years of proven experience in a retention and collections environment
- Minimum of 2 years in a leadership or managerial role
- Establish and lead the retention and preservation department within Life and Funeral Operations
- Develop departmental goals, strategies, and operational plans aligned with business objectives
- Design and implement effective collection strategies to improve retention rates
- Manage collections processes, ensuring timely and efficient resolution of outstanding balances
- Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention
- Develop and implement churn reduction strategies based on data-driven insights and industry best practices
- Collaborate closely with other departments (such as Customer Service, Sales, Product and Finance) to align retention strategies with overall business goals
- Communicate effectively with stakeholders to gain buy-in and support for retention initiatives
- Monitor key retention metrics and performance indicators
- Continuously evaluate and improve retention and churn reduction strategies
- Stay abreast of industry trends and best practices in retention and collections management
Facebook
WhatsappRelated Jobs
Lead Midrand - South Africa
talentCRU
...
Lead CRM - Centurion
...
Hr Manager Midrand - Midrand
Galencia Property Ltd
...
HR Manager R25000 - R40000 - Midrand
Galencia Property Ltd
...
UNDERWRITING EXECUTIVE - Bryanston
...