RFX - 4925032 Umoja Systems Trainers - Pretoria
Objective of this Scope of Work The main purpose of the position is to assume the role of a systems trainer responsible to design and develop PA Transformation projects delivered solutions training programs that support users both in the company and Industry. The primary objective is to guarantee the delivery of high-calibre training that facilitates the enhancement of performance, as well as the successful adoption and utilization of new solutions. Scope of Services Definition The scope will include but will not be limited to: Conduct as is knowledge base. applying needs analysis and systems analysis methods and techniques to identify where and how adoption improvements can be necessitated either by internal or external training (for both systems and processes). Conduct analysis of current training content, assessing need for additional content and recommend changes. Work collaboratively with client Academy to identify and prioritize new training classes for the PA. Keep current with advancements in the Umoja. Conduct analysis of current training content, assessing need for additional content and recommend changes. Keep current with advancements in the Umoja. Provides a continuous learning path for assigned programs and audiences. Creates effective methods of evaluation of students in each learning activity. Key responsibilities: Provide the following training services is for the PA Department: (Projects, Programmes and new Demands) Identifying training needs by evaluating strengths and weaknesses internally and externally. To review, quality assure and approve training content and material developed internally and externally and to ensure the alignment of digital learning is applied to the Umoja project and to the Digital Learning Strategy of the company Building annual training program and prepare an effective schedule of all training session. Develop instructional training materials, conduct training sessions, and assess the effectiveness of training programs. Direct structured learning experiences and monitor quality results. Monitor and manage learners’ performance against the relevant criteria and ensure that the Company achieves its training objectives. Deliver training courses. Monitor and evaluate effectiveness of all training programs and maintain records of all resource allocation and provide support to all internal and external staff/clients. Periodically evaluate ongoing programs to ensure that they reflect any changes. Stay abreast of the new trends and tools in employee development. Prepare an effective training schedule for all company demands and provide program status for all employees and prepare all courses according to required timeframe and develop effective relationships with all departments to prepare all course materials. Analyse all training requirements and develop appropriate strategies to improve all programs and monitor and analyse all software releases and provide required training for same and design all curriculum courses for all demonstrations. Provide training to all groups and front-line employees and organize various training sessions for all employees and external clients and provide tests to monitor effectiveness of all training programs. Monitor all training programs and prepare progress reports for all employees and external clients and design all training associate materials, prepare training materials, and facilitate al training sessions. Provide knowledge on all product new features and prepare all required data, monitor all data, and facilitate timely follow up of same and evaluate effectiveness of all training programs. Initiate survey for all training sessions after course completion in coordination with clients. Facilitate the development of Standard Operating Procedures (SOPs), Work Instructions (WIs) and learner guides for training and assessment. Compile annual departmental training budgets. Compile and monitor the monthly, quarterly, and yearly phased training plan and report on progress of the training delivered. Knowledge, experience and personal competencies Education and experience: A minimum of a degree in (basic education, business administration, systems training /e-learning) OR Social Science related certification is required. Min of 3 years’ experience in an application support position. Additional requirements A technical, logical thought process Ability to meet strict deadlines. Effective communication skills. People skills. Critical thinking skills. Punctuality. Teamwork and collaboration skills. Work ethic. Proven experience in providing support and training to clients. Extensive knowledge of instructional design theory and learning principles Proven ability to master the full training cycle. Adequate knowledge of learning management software. Familiarity with traditional and modern training methods, tools, and techniques. Ability to work independently and as part of a team. Sound decision making and organisational skills. Ability to present complex information to a variety of audiences. Proficiency in MS Office and in database software. Training, HR, or related field.
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