Sales Consultant - Cape Town City Centre
What will you do?
? Selling Insurance (car and household) telephonically
? Achievement of sales targets and objectives
? Adherence to Quality and Compliance processes to minimize business risk
? Manage your quality & compliance against benchmarks to minimize business risk, with the
client in mind
? Maintain optimal operational efficiencies based on productivity measures
? Adapt and change to fit in with changing business operational requirements
? Resolve complaints and objections
? Build and maintain good client relationships
? Managing information regarding new products, rate changes, rulings, training updates etc.
? Keep abreast of developments and trends in the Industry – self learning
? Ensure commitment to the FAIS Fit & Proper qualification requirements
Qualification & experience
? Grade 12 qualification
? At least 1 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to
face sales experience (with targets attached to the sales)
? Financial services experience (advantageous)
? RE Exam Advantageous
? 30 FAIS Credits – Advantageous (Short-term Insurance)
Knowledge and skills
? Good understanding of Financial Services Industry related legislation and regulation
? Understanding of sales processes and servicing industry
? Outbound Sales experience is required
? Fluency in English and one other South African official language
? A clear criminal and credit record
? Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
? Willingness to work overtime.
Personal qualities
? Selling skills
? Computer literacy
? Communication
? Planning and organizing
? Building and maintaining relationships
? Treating Customers Fairly
? Initiative
? Results Driven/Achievement orientated
? Continuous learning
? Tenacity
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