SALES COORDINATOR - South Africa
As a Sales Coordinator, your role is pivotal in supporting the National sales team and ensuring smooth operations within the sales departments. You will act as a central point of contact for the team, assisting in administrative tasks, coordinating sales-related activities, and facilitating communication between various stakeholders.
Key Responsibilities:
Supporting Sales Team:
Assist sales team members in day-to-day operations.
Provide administrative support such as preparing sales proposals, presentations, and quotations.
Coordinate schedules and appointments for sales meetings and conferences.
Customer Interaction:
Be responsible for all customer service interactions.
Respond to customer inquiries and provide information about products or services.
Follow up on sales inquiries to ensure timely and accurate responses.
Order Processing and Tracking:
Process sales orders and maintain sales order records.
Monitor the status of orders and ensure timely delivery to customers.
Communication and Collaboration:
Act as a liaison between sales teams and other departments (e.g., marketing, finance).
Communicate important feedback from customers internally.
Sales Performance Analysis:
Prepare sales reports and analyze sales data.
Assist in evaluating sales performance metrics.
CRM Maintenance:
Maintain and administer the Salesforce / CRM platform.
Maintain and update customer relationship management.
Ensure data accuracy and integrity within CRM records.
Ensure data integrity and cleanliness within the CRM database.
Monitor and analyze CRM usage and performance to identify areas of improvement.
Skills and Qualifications:
Proven experience as a Sales Coordinator or in a similar role.
Strong organizational and multitasking skills.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce CRM software.
Attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Bachelors degree in Business Administration, Marketing, or a related field preferred.
Key Attributes:
Team Player: Ability to collaborate effectively with sales teams and other departments.
Customer-Focused: Dedicated to providing excellent customer service and support.
Adaptable: Can handle multiple tasks and changing priorities in a dynamic environment.
Analytical: Capable of interpreting sales data and making data-driven decisions.
Professional: Maintains a positive attitude and represents the company professionally in all interactions.
Conclusion:
The role of a Sales Coordinator is instrumental in ensuring the efficiency and effectiveness of the sales department. By providing essential administrative support, coordinating sales activities, and maintaining customer relationships, you contribute significantly to the overall success of the sales team and the organization. This position requires a blend of organizational skills, communication abilities, and a customer-centric approach to meet the demands of a competitive market environment.
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