Sales Order Administrator - South Africa
Purpose of the position The successful candidate will be responsible for ensuring the smooth flow of sales orders received and providing an efficient and quality service with regards to the sales administration of these orders and liaising with the warehouse staff regarding the orders. The candidate will also be involved with processing of credit notes, EDI orders and other functions related to sales order processing. Key Accountabilities Sales order administration Record keeping of customer/debtor Information. Reconciliation and reporting General administration relating to sales orders Credit note administration and processing Core Functions Ensure data systems are accurate and up to date timeously. All capturing will be done on SAP. All reporting will be done via Microsoft Excel. Receive sales orders, raise it on ERP system and distribute to relevant parties. Co-ordinate and arrange collections and deliveries with logistics and warehouse. Receive delivery notes and goods-returned-notes, process on ERP system and file in numerical sequence. Raise authorised invoices and credit notes. Ensure credit note/claims processes and controls are being adhered to and applied consistently. Follow-up on all open sales orders. Monitor sales prices and margins, investigate discrepancies, and report back to manager as per deadline schedules. Ensure sales prices are updated timeously by relevant manager. Assist with any queries in timeously and in a professional manner. Record Keeping of Debtors Information Preparation of customer quotations. Creating new customer applications/accounts in the system. Assisting with credit notes processing. Reconciliation and Reporting Ability to pull reports from the system and manipulate the data in excel. Sending of regular reports to warehouse/sales/operations managers throughout the day. Follow up on exceptions and outliers. Ability to understand mark-up’s/GP percentages and apply this practically. Qualifications and Skills required Grade 12 / NQF Level 4 Minimum 5-years experience in a similar position. Experience in the Telecommunication industry is an advantage. Working knowledge and experience with MS Excel at an intermediate level (Vlookups, pivot tables etc.) SAP Business One exposure advantageous. Advanced numeracy skills. Proficient in operational principles related to stock. Ability to work independently as well as part of a team. Excellent communication skills; both verbal and written. Ability to work under tight deadlines and manage debtor investigations effectively. Strong organisational and administrative skills.
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